Q: What type of services does Fox Glass offer?
A: 24hr emergency service, Glass of all types, Door repairs and replacements, Mirrors, Lock repairs, Panic exit devices, Storefronts/New Doors, Hollow metal doors, ADA compliance, ETC.
Q: What are your coverage areas?
A: Self-performing services provided in 14 states, with a nationwide subcontractor network to service all other markets.
Q: What do I do in the event of an emergency?
A: In an emergency, secure the area and immediately call Fox Glass – 1-800-690-6157.
Q: How do I know what office to call?
A: One number does it all ! Call 1-800-690-6157 and we will dispatch the closest technician.
Q: What are your hours of operation?
A: Office hours are Monday thru Friday 8:00 am – 5:00 pm Eastern Time. After hours and holiday calls are handled by our answering service and our Fox Glass on call dispatchers. We are a 24 hour company.
Q: Can I email non-emergency service calls?
A: Yes they can be emailed to firstname.lastname@example.org
Q: Are you familiar with IVR systems?
A: Yes we currently utilize ServiceChannel, OfficeTrax, SMS Assist, Corrigo, FM Facility Maintenance, First Service Networks, WorkOasis just to name a few.